Ticketing FAQ

Ticketing Frequently Asked Questions

Changing a Reservation Date/Time

Tickets for the Incline Railway and Rock City can be adjusted for a different date/time.

► To make changes:

Log-in to your ticket account following these step-by-step instructions or following along with the video when using a mobile device or desktop computer.

* If you did not set up a password during checkout, or cannot remember your password – click the Forgot Your Password link to reset it before continuing.

Change a Ticket Reservation using a mobile device:

Step-By-Step Mobile Guide (PDF)

Change a Ticket Reservation using a desktop computer:

Step-By-Step Desktop Guide (PDF)

Other Questions


Tickets for the Incline and Rock City are non-refundable. Tickets are valid for 1 year from date of purchase, and your visit date/time can be adjusted using the instructions on this page.


Capacity is limited at the attractions and days sell-out in advance. We recommend planning ahead and purchasing online to ensure your preferred reservation.

Still have questions?

Please email tickets @ seerockcity.com OR call 1-800-825-8366, Option 0 for assistance.